Coins Pro Status

Partial System Outage

About This Site

Welcome to the Coins Pro status page. Here, you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

If you are experiencing any issues with Coins Pro, please don't hesitate to get in touch with us at coinspro.support@coins.ph and we'll get back to you as soon as we can.

Website Degraded Performance

Log Ins Degraded Performance

Trading Operational

Cash-in / Cash-out Operational

Coins cash-in Operational

Coins cash-out Operational

Bank cash-out Operational

Support Operational

Coins Pro API Major Outage

User Auth API Operational

Trading and Market Data API Major Outage

Deposit and Withdrawal API Operational

Public API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

Coins Pro System Upgrade (February 11, 2021)

Completed - The scheduled maintenance has been completed.
Feb 11, 23:25 GMT+08:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:01 GMT+08:00

Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 5, 11:04 GMT+08:00

Cash ins and Cash outs

Resolved - This incident has been resolved.
Feb 11, 08:40 GMT+08:00

Update - We are continuing to work on a fix for this issue.
Sep 23, 23:04 GMT+08:00

Update - We are continuing to work on a fix for this issue.
Sep 23, 23:03 GMT+08:00

Update - Cash ins from Coins.ph wallet to Coins Pro are now back to instant processing time. Our team is still working on restoring the processing time of cash outs from Coins Pro to your Coins.ph wallet back to normal.
Jul 2, 15:34 GMT+08:00

Update - There are currently delays with Coins Pro cash ins and cash outs. Kindly expect your transaction to be processed 24 hours from the time that you have placed your order.
Jun 27, 16:44 GMT+08:00

Update - We are continuing to work on a fix for this issue.
Jun 27, 08:56 GMT+08:00

Identified - Our team has identified an issue with cashing out BTC to your Coins.ph wallet and is currently working on a fix. Cashing out other currencies are not affected.

We apologize for the inconvenience that this caused.
Jun 27, 02:53 GMT+08:00

Coins Pro Log-ins

Resolved - This incident has been resolved.
Feb 11, 08:39 GMT+08:00

Investigating - We are currently seeing intermittent issues with Coins Pro Log-ins. Our team is investigating this issue.
Feb 10, 16:01 GMT+08:00